Effective Date: January 1, 2026
VIKANTIX TECH guarantees a 99.9% monthly network and server uptime for all our cloud-based ERP solutions. We use multi-tenant and siloed architectures powered by top-tier AWS infrastructure to ensure your business operations never halt.
Your data belongs entirely to you. We strictly oppose vendor lock-in. Customers have the complete right to export their databases (in standard CSV or SQL formats) at any time. If you decide to leave, your data leaves with you seamlessly.
For critical system outages, our technical support team guarantees a response time of less than 30 minutes (24/7). Non-critical queries are addressed within 4 to 8 business hours depending on your subscription tier.
Routine software updates and server maintenance are performed during off-peak hours (usually between 1:00 AM to 4:00 AM IST) to minimize any disruption to your workflow. Customers are notified 48 hours in advance for scheduled downtime.